Return and Refund

Return & Refund Policy

At BikriKart, we are committed to providing a seamless shopping experience. Please read our return and refund policy carefully before placing an order.

Return Eligibility

• Returns can be requested within 5 days of delivery.
• The item must be unused, unwashed, and in its original packaging with all tags intact.

Exchange Policy

• If an incorrect or defective product is received, an exchange may be provided.
• Exchanges are available for the same product in case of damage or wrong item received. If the same product is unavailable, a refund will be processed.

Non-Returnable Items

• Custom Print-on-Demand items such as T-shirts, mugs, and phone cases unless defective.
• Personal care, hygiene products, and electronics once opened or used.
• Items purchased during clearance sales or with special discounts.

Return Process

• Email support@bikrikart.com with your order number, product details, and issue description.
• Our team will review your request and provide further instructions.
• If eligible, a return pickup will be scheduled using a trackable courier service.

Return Charges

• RTO (Return to Origin): ₹90 (Charged when an order is undelivered and returned to the seller due to reasons like incorrect address, customer unavailability, or order rejection.)
• RVP (Reverse Pickup): ₹150 (Charged when a customer returns a delivered order. If the supplier is at fault (e.g., wrong, damaged, or defective product), this fee will not be charged.)

Refund Policy

• Refunds are processed within 5-7 business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method.

Order Cancellations

• Orders can be canceled within 12 hours of placement.
• Once processed, cancellations may not be possible.

Damaged or Incorrect Products

• If a product is received damaged, defective, or incorrect, it must be reported within 48 hours of delivery with clear supporting images or videos.

For any assistance, contact support@bikrikart.com.